Shipping Policy

We aim to process and ship orders as smoothly as possible. Please review the information below for details about order processing and delivery.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of increased order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to provide an update.

2. Delivery Times

After an order has been processed and shipped, delivery times may vary depending on the destination, shipping method, carrier, weather, customs procedures, and other circumstances.

Estimated delivery times are provided for reference and are not guaranteed delivery dates.

3. Shipping Address

Please make sure that your shipping information is complete and accurate before placing your order.

If you notice an incorrect address after placing an order, please contact us as soon as possible at:

customerassistance@towercedar.com

We will try to assist with address changes before the order is shipped. Once an order has been shipped, we may not be able to change the delivery address.

4. Tracking Information

When tracking information is available, it may be provided through your order confirmation or shipping notification.

Tracking information may take some time to become active after an order has been handed over to the carrier.

5. Delayed or Lost Packages

Shipping delays may occasionally occur because of weather, carrier operations, customs procedures, incorrect address information, or other circumstances beyond our reasonable control.

If your package appears to be significantly delayed or cannot be located, please contact us so we can help review the shipment status.

6. Damaged Packages

If your package arrives visibly damaged, please take photographs of the outer packaging and the products inside.

Contact us at customerassistance@towercedar.com as soon as reasonably possible so that we can review the situation and determine the appropriate resolution.

7. International Orders

For international orders, customs duties, taxes, import charges, or other local fees may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

8. Contact Us

If you have questions about shipping or your order, please contact:

customerassistance@towercedar.com