Privacy Policy

At our store, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect information such as:

• Name
• Email address
• Billing and shipping address
• Telephone number
• Order and transaction information
• Account information
• Information you provide when contacting customer service
• Device, browser, IP address, and general website usage information

We only request information that is reasonably necessary to provide our products and services or operate our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments through applicable payment providers
• Provide customer service and respond to inquiries
• Send order confirmations and service-related communications
• Maintain and improve our website
• Prevent fraudulent or unauthorized activity
• Maintain website security
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes that are materially different from those described in this policy without providing appropriate notice where required.

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method selected, your payment information may be handled directly by the applicable payment service provider.

We do not intentionally retain complete payment card information on our website when such information is processed by a third-party payment provider.

4. Sharing of Information

We may share necessary information with service providers that help us operate our website and fulfill your orders, including payment processors, shipping providers, hosting providers, website service providers, and customer support services.

These providers may access information only to the extent reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, website, customers, or business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, understand website usage, and improve your browsing experience.

Some third-party services integrated into our website may also use cookies or similar technologies. Please see our Cookies Policy for additional information.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

The length of time information is retained may vary depending on its purpose and applicable legal requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

9. Children’s Privacy

Our website is intended for a general audience and is not specifically directed toward children. We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, or otherwise control certain uses of your information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website practices, or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:

Email: customerassistance@towercedar.com